FAQ
Frequently Asked Questions (FAQ)
Q: What materials do you use for your prints?
A: Most of our products are made using PLA, a durable and eco-friendly plastic perfect for indoor use. For items designed for outdoor or high-use settings, we use PETG, which offers better weather resistance and strength.
Q: How long does it take to receive my order?
A: Orders are typically processed and shipped within 2–4 business days. Delivery usually takes another 3–7 business days, depending on your location. You’ll receive a tracking number once your order is on its way.
Q: Can I customize a fidget toy or request a specific color?
A: We currently offer a select range of colors and designs. If you have a specific request, feel free to reach out through our contact page — we’ll let you know if it's something we can do!
Q: Are 3D printed products safe to use?
A: Yes! Our items are printed using safe, non-toxic filaments. However, like all small objects, they may pose a choking hazard. Please keep them away from small children.
Q: What should I expect from a 3D printed product?
A: Each item is made-to-order and may have slight surface texture or layer lines — that’s part of the charm of 3D printing! Rest assured, each product is tested for function and durability before shipping.
Q: Do you offer refunds or returns?
A: Because our products are custom-made, we don’t offer returns. If your item arrives damaged or there’s an issue with your order, let us know within 7 days and we’ll make it right.